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Dr Nasah South Wing, Dipple Medical Centre

Practice Charter

We are pleased that you have chosen us to look after your health, but you should remember that doctors, nurses and other health workers are not solely responsible for maintaining your health status. You have a responsibility to yourself to take appropriate measures for improving and maintaining your health wherever possible, and this may include the following advice.

Whenever possible please try and book a routine appointment to discuss health problems or concerns.

Urgent problems will be dealt with on the day of request. Please do no abuse this system with long-standing problems, minor ailments or forms to be filled out (i.e. certificates, travel documents, etc) because this will overload the system, overwork the doctor and nurse and make other patients wait longer

Home visits should only be requested by housebound patients or those genuinely too ill to attend the surgery. Requests for a home visit should be made by no later than 11.30am where possible.

Calls outside surgery hours and especially at night can often be avoided, except in cases of genuine emergencies. If you are thinking of calling the surgery, please do so during surgery hours and don't delay until we are closed.

If you cannot keep your appointment do not fret as there are always others who can, but PLEASE inform us as soon as possible so that the appointment can be offered to somebody else and then no time is wasted.

Our philosophy is to treat all patients with equal respect. We have zero tolerance of any verbal or physical abuse towards any member of staff.

The practice adheres to the following policies